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TWIBO Answers
1. Why become an affiliate?
An affiliate business is easy to set-up and easy to manage.
And you can fit it in to suit your lifestyle whether you're
in full time employment and want some extra cash or you want
to start a business of your own.
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| 2.
There are a zillion affiliate programs out there, why become
a hotel affiliate? There are pluses and minuses to all affiliate
programs and the decision for which to go with is down to personal
choice. The travel industry is clearly one of the biggest on
the internet and there’s no shortage of customers. Hotels
are typically quite high value products so, if you’re on
a percentage of the sales price you’re better off with
a hotel which averages $300 per sale than a book at around $10. |
| 3.
How much money can I make with Twibo? This really depends
on you. If you put little or no effort into marketing you’ll
make the odd sale and earn very little. If you work at it you
should start to see sales coming in quickly and a monthly income
of $2000+ is realistic within the first year. Twibo is very
focused on making sure all its affiliates are maximizing their
potential. Most affiliate programs give you the minimal assistance
and hope that you’ll find your way. At Twibo we manage
all our affiliates individually and work out how we can best
work with your structure. Don’t take our word for it though,
take a look at the others and you’ll see the difference.
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| 4.
How long does it take to set up the affiliate program? From
the time we approve your application you can be up and running
in a few hours, with hundreds of pages of hotels on your site
and visitors can start booking hotels in your site from that
point on. |
| 5.
How long does the affiliate programme last? The affiliate
program lasts for a miniumum period of two years from the date
the agreement is accepted and signed by Twibo. The agreement
will be automatically renewed for successive periods of one
year each unless either party cancels it in writing no later
than 90 days before the end of any annual period. |
| 6.
What sales commission will I receive from Twibo? Every
hotel room booked through your site will generate you a guaranteed
commission of 6% of the total booking value, inclusive of tax
(the travel industry standard rate of commission is 5%). As
an extra incentive we will increase your commission where you
reach certain targets. |
| 7.
When will Twibo pay me my affiliate commission? All Affiliate
payments are paid by the 15th of the month for all fulfilled
bookings the previous month. However, in the case of your commission
amounting to less than $25 in any month, you will be paid quarterly.
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| 8.
How can I get paid? Payment is made to US Affiliates
by US Dollar Check. Payment is made to EU affiliates by Euro
Cheque. Payment is made to UK Affiliates by STG Cheque * Request
for form of payment is made when signing up. |
| 9.
How does Twibo track the bookings? Each affiliate is
assigned a code which enables us to track all booking made through
your site. At every point in the process we can identify and
follow all your bookings. |
| 10.
How can I access my booking statistics? Twibo has an
easy-to-use online reporting system to which you will have access
through using your username and password, designated when you
sign up. Twibo presents you with a comprehensive view of your
bookings which you can access 24 hours a day. The system also
serves as a useful tool with which you can make forecasts for
your income from future sales. |
| 11.
What’s to stop Twibo stealing my clients or failing
to track bookings? It’s a fair question but it misses
the point. We run an affiliate programme because we need you.
You all do things a bit differently. You all display the content
in a different way, some of you combine it with other products,
you cover different markets and different languages. You can
attract customers that wouldn’t come to us so it’s
in our interest for you to flourish. That’s not to say
some short term companies don’t poach their affiliates
customers. We don’t. |
| 12.
Which countries does Twibo cover? Currently we have hotels
in 20 major European destinations and we're constantly adding
new countries, cities and hotels. |
| 13.
Can my site link directly to hotels in a particular country
or city? Yes, it’s up to you which products you want
to add and at what level (country, city, hotel) you want to
connect to us. |
| 14.
Can my site list straight links to specific directly contracted
hotels? Yes - we will be very happy to provide you with
whatever hotel information page URLs you require. These URLs
will link to the hotels information page from which your site
users can then proceed to view hotel descriptions and images,
check room availability and make their secure booking. You will
be provided with your own subdomain, on which all of these pages
will be hosted, and through which we track the bookings, ensuring
that you receive your commission on all sales. |
| 15.
Who handles customers if they have a query or complaint?
We do. As an affiliate you are not responsible for handling
customer queries. This is clearly stated in all our correspondence
and you should refer customers to us should they contact you
directly.
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